Course Overview
Learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.
Who should attend
This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
Certifications
This course is part of the following Certifications:
Course Content
- Configure Microsoft Dynamics 365 Field Service
- Configure bookable resources in Dynamics 365 Field Service
- Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
- Work order management, agreements, inventory, and purchasing in Dynamics 365 Field Service
- Incident types in Dynamics 365 Field Service
- Inspections in Dynamics 365 Field Service
- Manage scheduling options in Dynamics 365 for Field Service
- Customize the schedule board in Dynamics 365 Field Service
- Deploying Resource Scheduling Optimization
- Get started with the Dynamics 365 Field Service Mobile application
- Customize and configure the Dynamics 365 Field Service Mobile application
- Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
- Customer assets in Dynamics 365 Field Service
- Set up Field Service to create work orders from IoT data
- Create custom apps for Dynamics 365 Field Service
- Gather customer feedback with Dynamics 365 Customer Voice
English
German
One day hands-on workshop and exam voucher included!*
This course includes an additional final 1-day workshop, giving you the opportunity to apply and validate the skills you have learned. On this day you will complete a hands-on project from design to implementation. The practical exercises will also prepare you for the corresponding Microsoft exam and the exam voucher is included in the course price!
*Valid for course dates in Germany