Microsoft Dynamics 365 Field Service (MB-240T00)

 

Course Overview

Learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.

One day hands-on workshop and exam voucher included!*

This course includes an additional final 1-day workshop, giving you the opportunity to apply and validate the skills you have learned. On this day you will complete a hands-on project from design to implementation. The practical exercises will also prepare you for the corresponding Microsoft exam and the exam voucher is included in the course price!

*Valid for course dates in Germany

Who should attend

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Certifications

This course is part of the following Certifications:

Course Content

  • Configure Microsoft Dynamics 365 Field Service
  • Configure bookable resources in Dynamics 365 Field Service
  • Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
  • Work order management, agreements, inventory, and purchasing in Dynamics 365 Field Service
  • Incident types in Dynamics 365 Field Service
  • Inspections in Dynamics 365 Field Service
  • Manage scheduling options in Dynamics 365 for Field Service
  • Customize the schedule board in Dynamics 365 Field Service
  • Deploying Resource Scheduling Optimization
  • Get started with the Dynamics 365 Field Service Mobile application
  • Customize and configure the Dynamics 365 Field Service Mobile application
  • Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
  • Customer assets in Dynamics 365 Field Service
  • Set up Field Service to create work orders from IoT data
  • Create custom apps for Dynamics 365 Field Service
  • Gather customer feedback with Dynamics 365 Customer Voice

Schedule

Instructor-led Online Training:   Course conducted online in a virtual classroom.
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

German

Time zone: Central European Summer Time (CEST)

Online Training 10:00 – 17:30 Time zone: Central European Summer Time (CEST) Course language: German
Online Training 9:00 – 17:00 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 10:00 – 17:30 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 9:00 – 17:00 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 10:00 – 17:30 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 10:00 – 17:30 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 9:00 – 17:00 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 9:00 – 17:00 This is a FLEX course. Time zone: Central European Time (CET)
Online Training 10:00 – 17:30 This is a FLEX course. Time zone: Central European Time (CET)
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

Germany

Hamburg Course language: German 10:00 – 17:30
Berlin Course language: German 10:00 – 17:30
Frankfurt Course language: German 10:00 – 17:30
Hamburg Course language: German 10:00 – 17:30

Switzerland

Zurich Course language: German 9:00 – 17:00
Zurich Course language: German 9:00 – 17:00
Zurich Course language: German 9:00 – 17:00
Zurich Course language: German 9:00 – 17:00