Course Overview
This module enables students to perform a series of Use Case exercises that build their Microsoft 365 Copilot skills in Customer Service-related business scenarios.
Course Content
- Introduction
- Exercise: Design the ideal support journey using Copilot in Whiteboard
- Exercise: Prepare for a client meeting using Copilot in Teams
- Exercise: Collaborate on a live troubleshooting guide using Copilot in Loop
- Exercise: Create a customer call summary template using Copilot in OneNote
- Module assessment
- Summary