<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://microsoft.fastlane.net/css/xml-course.xsl"?><course productid="21656" language="en" source="https://microsoft.fastlane.net/mcpp/xml-course/microsoft-mb-240t00" lastchanged="2026-07-07T13:32:37+02:00" parent="https://microsoft.fastlane.net/mcpp/xml-courses"><title>Implement field service solutions using Microsoft Dynamics 365 Field Service</title><productcode>MB-240T00</productcode><vendorcode>MS</vendorcode><vendorname>Microsoft</vendorname><fullproductcode>MS-MB-240T00</fullproductcode><version>A</version><audience>&lt;p&gt;This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.&lt;/p&gt;</audience><contents>&lt;h4&gt;Implement Microsoft Dynamics 365 Field Service&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Configure Microsoft Dynamics 365 Field Service&lt;/li&gt;&lt;li&gt;Work order management in Dynamics 365 Field Service&lt;/li&gt;&lt;li&gt;Define agreements in Dynamics 365 Field Service&lt;/li&gt;&lt;li&gt;Use service-level agreements and entitlements in Dynamics 365 Field Service&lt;/li&gt;&lt;li&gt;Create custom apps for Dynamics 365 Field Service&lt;/li&gt;&lt;li&gt;Get started with the Dynamics 365 Field Service Mobile application&lt;/li&gt;&lt;li&gt;Customize and configure the Dynamics 365 Field Service Mobile application&lt;/li&gt;&lt;/ul&gt;
&lt;h4&gt;Universal Resource Scheduling in Microsoft Dynamics 365 Field Service&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Configure bookable resources in Dynamics 365 Field Service&lt;/li&gt;&lt;li&gt;Manage scheduling options in Dynamics 365 for Field Service&lt;/li&gt;&lt;li&gt;Customize the schedule board in Dynamics 365 Field Service&lt;/li&gt;&lt;li&gt;Deploying Resource Scheduling Optimization&lt;/li&gt;&lt;li&gt;Use Resource Scheduling Optimization for Dynamics 365 Field Service&lt;/li&gt;&lt;li&gt;Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service&lt;/li&gt;&lt;/ul&gt;
&lt;h4&gt;Manage work orders in Dynamics 365 Field Service&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Work order management in Dynamics 365 Field Service&lt;/li&gt;&lt;li&gt;Define agreements in Dynamics 365 Field Service&lt;/li&gt;&lt;li&gt;Use service-level agreements and entitlements in Dynamics 365 Field Service&lt;/li&gt;&lt;li&gt;Incident types in Dynamics 365 Field Service&lt;/li&gt;&lt;li&gt;Inspections in Dynamics 365 Field Service&lt;/li&gt;&lt;li&gt;Customer assets in Dynamics 365 Field Service&lt;/li&gt;&lt;/ul&gt;
&lt;h4&gt;Solve problems in real time with Dynamics 365 Remote Assist&lt;/h4&gt;&lt;ul&gt;
&lt;li&gt;Get started with making Remote Assist calls&lt;/li&gt;&lt;li&gt;Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service&lt;/li&gt;&lt;/ul&gt;</contents><audience_plain>This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.</audience_plain><contents_plain>Implement Microsoft Dynamics 365 Field Service


- Configure Microsoft Dynamics 365 Field Service
- Work order management in Dynamics 365 Field Service
- Define agreements in Dynamics 365 Field Service
- Use service-level agreements and entitlements in Dynamics 365 Field Service
- Create custom apps for Dynamics 365 Field Service
- Get started with the Dynamics 365 Field Service Mobile application
- Customize and configure the Dynamics 365 Field Service Mobile application

Universal Resource Scheduling in Microsoft Dynamics 365 Field Service


- Configure bookable resources in Dynamics 365 Field Service
- Manage scheduling options in Dynamics 365 for Field Service
- Customize the schedule board in Dynamics 365 Field Service
- Deploying Resource Scheduling Optimization
- Use Resource Scheduling Optimization for Dynamics 365 Field Service
- Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service

Manage work orders in Dynamics 365 Field Service


- Work order management in Dynamics 365 Field Service
- Define agreements in Dynamics 365 Field Service
- Use service-level agreements and entitlements in Dynamics 365 Field Service
- Incident types in Dynamics 365 Field Service
- Inspections in Dynamics 365 Field Service
- Customer assets in Dynamics 365 Field Service

Solve problems in real time with Dynamics 365 Remote Assist


- Get started with making Remote Assist calls
- Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service</contents_plain><duration unit="d" days="4">4 days</duration><pricelist><price country="AE" currency="USD">1150.00</price><price country="UA" currency="USD">750.00</price><price country="IL" currency="ILS">8290.00</price><price country="MK" currency="EUR">850.00</price><price country="GR" currency="EUR">850.00</price><price country="HU" currency="EUR">850.00</price><price country="DE" currency="EUR">2590.00</price><price country="SE" currency="EUR">2590.00</price><price country="AT" currency="EUR">2590.00</price><price country="SG" currency="USD">1919.00</price><price country="IN" currency="USD">1499.00</price><price country="IT" currency="EUR">1690.00</price><price country="GB" currency="GBP">2485.00</price><price country="CH" currency="CHF">2520.00</price><price country="SI" currency="EUR">2590.00</price><price country="FR" currency="EUR">2850.00</price></pricelist><miles/></course>