Plan, configure, and manage collaboration communications systems with Microsoft Teams (MS-721T00)

 

Course Overview

This course prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools. By the end of the course, learners will be able to:

  • Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
  • Manage Teams meetings, webinars, and town halls
  • Configure Microsoft Teams Rooms and Surface Hub devices
  • Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
  • Apply identity and access management best practices

Who should attend

  • Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communication systems that include Microsoft Teams Phone, Microsoft Teams meetings, Microsoft Teams Premium, Microsoft Teams Rooms, flexible workspaces, and other certified and supported devices.
  • They have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They're also proficient in managing collaboration and communications solutions by using Microsoft Teams admin center, Microsoft Teams Rooms Pro Management portal, PowerShell, and Microsoft Call Quality Dashboard.
  • To succeed in their role, they collaborate with Teams administrators, Microsoft identity and access administrators, Microsoft 365 administrators, and owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.

Certifications

Prerequisites

Before attending this course, students should have general knowledge of the following topics:

  • Microsoft 365 and Microsoft Teams
  • Networking, telecommunications, and audio/visual basics
  • Identity and access management basics

Course Content

  • Introduction to Teams meetings and calling
  • Plan for Teams Phone
  • Plan for Microsoft Teams Rooms and shared meeting spaces
  • Plan and optimize network performance for Teams media
  • Configure and deploy Teams Phone
  • Configure and deploy Teams Phone with Direct Routing
  • Extend Teams Phone with additional services
  • Manage meetings and events experiences
  • Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams[
  • Configure and manage voice users
  • Configure auto attendants and call queues
  • Configure, deploy, and manage Teams devices
  • Guided project - Prepare meeting room experiences
  • Monitor and troubleshoot Teams collaboration communications systems

Schedule

FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

German

European Time Zones

Online Training 4 days 10:00 – 17:00 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 9:00 – 17:00 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 4 days 10:00 – 17:30 This is a FLEX course. Time zone: Central European Time (CET)
Online Training 10:00 – 17:30 This is a FLEX course. Time zone: Central European Time (CET)
Online Training 10:00 – 17:30 This is a FLEX course. Time zone: Central European Time (CET)
Online Training 10:00 – 17:30 This is a FLEX course. Time zone: Central European Time (CET)
Online Training 9:00 – 17:00 This is a FLEX course. Time zone: Central European Time (CET)
Online Training 10:00 – 17:30 This is a FLEX course. Time zone: Central European Time (CET)
+ show all dates
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

Germany

Hamburg 4 days Course language: German 10:00 – 17:30
Frankfurt Course language: German 10:00 – 17:30
Munich Course language: German 10:00 – 17:30
Stuttgart Course language: German 10:00 – 17:30
Frankfurt Course language: German 10:00 – 17:30
Hamburg Course language: German 10:00 – 17:30
Berlin Course language: German 10:00 – 17:30

Switzerland

Zurich Course language: German 9:00 – 17:00
Zurich Course language: German 9:00 – 17:00
Zurich Course language: German 9:00 – 17:00
Zurich Course language: German

Austria

Vienna (iTLS) 4 days Course language: German 10:00 – 17:00