Microsoft Customer Insights – Data (MB-260T00)

 

Course Overview

Dynamics 365 Customer Insights - Data specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights - Data solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

Who should attend

Candidates should be familiar with Dynamics 365 Customer Insights - Data and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.

Certifications

This course is part of the following Certifications:

Course Content

  • Get started with Dynamics 365 Customer Insights - Data
  • Ingest data into Customer Insights - Data
  • Create a unified customer profile in Dynamics 365 Customer Insights - Data
  • Work with Dynamics 365 Customer Insights - Data
  • Enrich data and predictions with Customer Insights - Data

Schedule

FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

German

Time zone: Central European Summer Time (CEST)

Online Training 10:00 – 17:30 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 9:00 – 17:00 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 10:00 – 17:30 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 9:00 – 17:00 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 10:00 – 17:30 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 9:00 – 17:00 This is a FLEX course. Time zone: Central European Summer Time (CEST)
Online Training 10:00 – 17:30 This is a FLEX course. Time zone: Central European Time (CET)
Online Training 9:00 – 17:00 This is a FLEX course. Time zone: Central European Time (CET)
Online Training 10:00 – 17:30 This is a FLEX course. Time zone: Central European Time (CET)
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

Germany

Munich Course language: German 10:00 – 17:30
Frankfurt Course language: German 10:00 – 17:30
Berlin Course language: German 10:00 – 17:30
Munich Course language: German 10:00 – 17:30
Hamburg Course language: German 10:00 – 17:30

Switzerland

Zurich Course language: German 9:00 – 17:00
Zurich Course language: German 9:00 – 17:00
Zurich Course language: German 9:00 – 17:00
Zurich Course language: German 9:00 – 17:00